GENERAL FAQs
As a small business owner and consumer myself, I understand that you have many choices in where to buy items for your gifts, home, and celebrations. I take pride in providing beautiful, high-quality products as well as excellent personal service to my customers. I truly appreciate you taking the time to view my website, and I would love for you to become a frequent visitor and long-term client. If you have any suggestions for how I can improve my service, please do not hesitate to contact me directly at camille@cfazel.com.
Can I change my order?
Yes, you can, if you contact us within 2 hours of the order being placed. After this point, your order is likely already in production and cannot be changed or canceled. You should reach out to camille@cfazel.com.
I gave you the wrong shipping address. Can you change it?
Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. What we can do is (if you contact us in time) cancel the original order and ask that you place it again with the correct address.
My tracking number is not showing the status of my shipment. Help!
Sometimes there is a delay with USPS or UPS in updating the tracking information. This is especially true due to overall shipping delays with all carriers. Don't worry- chances are your order is happily on its way to you. If you have any concerns, please contact camille@cfazel.com.
The tracking on my order says it was delivered, but I never received it. What can I do?
If your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact the carrier to file a claim. C. Fazel Designs cannot accept responsibility for packages that have been reported as delivered by the carrier. We do not issue reships, refunds or credits for packages that the carrier confirms as being delivered. Customers are responsible for processing claims with the carrier for orders that show delivered but never received.
What is your standard delivery time?
We strive to ship most in-stock orders within 24-48 hours after they are received. You may select your desired shipping method and speed at check-out. Some items state that they are "shipped directly from vendor" within a certain time frame. These items are going to you directly from their manufacturer, and estimated time frames are based on those provided to us by the vendor.
Please note that personalized items have their own timeframe. Sometimes the checkout process will indicate that a personalized item will ship/be ready for pick-up within 24-48 hours, but that is NOT correct! The turnaround time on the individual custom item is listed on the product page.
How long do personalized items take to ship?
Personalized items are made to order, and the estimated production time is listed on each individual item's product page. Please be patient because they are worth the wait!
Do you ship outside the US?
No, not at this time.
Do you offer local pick-up?
Yes! Items ordered online can be picked up at the C. Fazel Embroidery + More studio location at 8114 South Harvard Ave in Tulsa, OK. Select "Local Pick-Up" at check-out. You will receive a notification when your item is ready. Sometimes the website indicates a custom order will be ready in 24-48 hours. This is NOT correct! The custom order timeframe on the product page still applies. All pick-ups must be pre-arranged by calling or texting (918) 212-4983.
We highly recommend you choose shipping as an option (even if you are local to Tulsa) if scheduling a pick-up time is potentially inconvenient for you.